We want you to be completely satisfied with your Boschkloof Wines purchase. We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your items must be in the same condition that you received them—unopened, with seals and labels intact, and in their original packaging. You will also need to provide your receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at orders@boschkloofwines.com.

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

All approved returns will need to be sent to our estate: Boschkloof Wines Polkadraai Rd, Stellenbosch Central Stellenbosch, 7600

Damages, Issues, and Faulty Wine

Please inspect your order upon reception. Contact us immediately if a bottle is broken in transit, if you receive the wrong item, or if you suspect a wine is faulty (e.g., corked). We will evaluate the issue and make it right immediately.

Note: If a wine is faulty, please retain the bottle and the remaining wine so we can assess it.

Exceptions and Non-Returnable Items

Because wine is a consumable product, we cannot accept returns on opened bottles unless the wine is deemed faulty. Unfortunately, we also cannot accept returns on sale items, special customised orders, or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the wine you want is to return the item you currently have. Once the return is accepted and processed, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at orders@boschkloofwines.com.